- To be able to shop and spend in all countries included in the program during the tour, it is sufficient for us to have Euros. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred throughout the tour duration. It is advisable to bring a sweater or similar clothing for the evening.
- In our tours, seat rotation is applied daily in the seating plan, so fixed seats and front seat guarantees are not provided. Seat changes are organized by the vehicle guide.
- When entering Turkey from abroad, there is a mandatory minimum 3-day stay requirement to bring items (alcohol, tobacco, etc.).
- Duty-free shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverages (excluding those containing more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverages (including those containing less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 pieces, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Guides may make changes to the program flow while ensuring all places specified in the program are shown, depending on weather and road conditions.
- Guests who register for the tour have a free cancellation right up to 30 days before the trip. If the cancellation is made less than 30 days before the tour date, a 30% penalty applies; if 20 days or less remain, a 100% penalty is applied. Documents such as hospital reports issued by Turkish authorities and workplace permission letters submitted along with the participant's cancellation request are unfortunately not accepted for cancellations of hotels and services booked outside Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation for the trip is not achieved, the final cancellation notification date is 20 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Viyatravel.
- In cases where the tour program provides only category information without specifying names and/or offers options for the same destination, the hotel(s) will be notified by Viyatravel 2 days before the tour departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified kilometers. In such cases, information will be provided by Viyatravel 15 days before the tour departure date.
- Triple rooms are subject to hotel availability and in such rooms, the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 additional bed. Since additional beds are pull-out or coachbed type beds, tour participants regarding the 3rd person and/or children reservations are deemed to have accepted any potential crowding in the rooms and the bed type.
- Breakfasts included in the tour package are served according to the breakfast culture of the country visited and generally as a continental breakfast consisting of butter, jam, bread, tea, or coffee, and may be served in a separate hall assigned to the group.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for general introduction of cities and conducted panoramically with guide narration from inside the vehicle, excluding entry to museums and historical sites. Panoramic tours, including other tours specified in the program, will not be held if local authorities do not allow visiting or entering on the scheduled day and time, due to any event causing closed roads, or if weather conditions make the tour impossible. Viyatravel is not responsible for the inability to conduct these tours. Some tours may be carried out by public transport or on foot, within available means, at points where vehicles are not allowed access due to closed roads.
- Waiting times at customs checkpoints crossed by road during travel may exceed standard limits; Viyatravel cannot be held liable for any negative consequences arising from these waiting times.
- Extra tours are organized by the local Viyatravel we serve with a minimum participation requirement of 20 people. If the required number is not met, the excursions cannot be carried out, or extra tour prices, content, and vehicles used may vary according to the number of participants. Additionally, the days and times of the tours may be changed by the guide based on the open/closed status of museums and historical sites at the destinations and weather conditions.
- Extra tours are optional and depend on the participant's choice. Passengers who do not wish to participate in extra tours organized during the tour are deemed to have agreed to wait at a suitable rest facility along the route. These passengers will be dropped off at the roadside rest facility before the extra tour begins and picked up from that point after the main tour is completed.
- Check-in and boarding procedures for persons participating in air tours are personal procedures and must be completed by the guest at the airport counters of the relevant airline or online via the airline's website prior to the flight.
- Viyatravel is not responsible for guests failing to board their flights because they did not arrive at the specified airport at the times announced by Viyatravel for tour participation, failed to complete check-in and boarding procedures on time, or completed them on time but did not board the plane. All costs for new round-trip flight tickets and transfers to the destination region required for those who miss their flight to join the tour are their own responsibility.
- Viyatravel acts as an intermediary between the passenger and the airline and is subject to the Hague Protocol of September 28, 1955. There may be risks of delays in scheduled and special flights, or times may change prior to the existing tour and flight. Viyatravel is obliged to notify such changes as soon as possible. The passenger purchases the tour accepting the risk of time changes. Children aged 0-2 do not pay airport tax or airport service fees.
- Vehicle types used in our tours are classified as follows according to the number of passengers. For each tour, vehicle types are determined based on the number of participants.
Buses: (Used for groups of 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for groups of 17 - 24 people) *Isuzu Turkuaz, *Otokar Mega
Minibuses: (Used for groups up to 16 people) *Vw Volt, *Mercedes Sprinter
- All guests are deemed to have completed the sale of the tour by accepting the above clauses.